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Finding Money in the Cloud

How did a company that’s trusted for managing others’ wealth learn how to better manage their own? By taking their contact center to the cloud. Check out this short case study about a top investment firm that successfully increased their wealth by improving their contact center infrastructure.

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Improve Your
Infrastructure And Your
Bottom Line.

Discover How Telax™ Helped One Leading Investment Firm:

  • Integrate a fully redundant solution with disaster recovery plan.
  • Enhance contact center applications (e.g. IVR, WFM).
  • Accommodate quickly for seasonal spikes in call volume.
  • Significantly lower technical and operational costs.
“We’re committed to maintaining industry-leading service standards, and to choosing the greenest ways to run our business. Using the Telax solution for our customer service teams allows us to achieve both.”

Denise Austin, President & CEO, ecobee

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.