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Small Changes That Can Set Agents Up For Big Success

It’s no surprise that great customer experience is an increasingly valuable differentiator in today’s crowded market. Luckily, your contact center agents are one of the fastest ways to unlock this competitive edge. But if your agents aren’t motivated, they won’t be able to deliver the high-level performance customers demand.

Download our guide, to discover how a few small adjustments can result in a better delivery of customer service that could directly impact your company’s brand and bottom line.

Download the Guide

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Unlock Stronger

Agent Performance in the Cloud.

Download the Guide and discover how to:

  • Empower agents to build stronger relationships that improve customer experience.
  • Create a more positive and supportive workspace that drives better customer results.
  • Utilize gamification to boost agent productivity and reduce agent turnover.
“We’re committed to maintaining industry-leading service standards, and to choosing the greenest ways to run our business. Using the Telax solution for our customer service teams allows us to achieve both.”

Denise Austin, President & CEO, ecobee

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.