Download the Whitepaper

Shift Analytics for Better BI

Most companies understand that customer service is the lifeblood of a successful business. Some even get that the contact center is the heart of good customer service. So why is it that contact centers are still, too often, considered “cost centers” by many organizations?

It’s time to elevate the contact center so everyone in the organization sees it as a true value-generator. The first step? Transforming all that data into tangible business intelligence.

Download the Whitepaper

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Measure Smarter.
Not Harder.

Download the Whitepaper and learn how to:

  • Turn raw data into critical business intelligence.
  • Improve workflows with smarter analytics.
  • Measure smarter with the right agent metrics.
  • Avoid quantitative KPIs that do more harm than good.
  • Use analytics to streamline operations.
“We’re committed to maintaining industry-leading service standards, and to choosing the greenest ways to run our business. Using the Telax solution for our customer service teams allows us to achieve both.”

Denise Austin, President & CEO, ecobee

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.