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6 Things to Consider When Reviewing Your Call Center System

There are many reasons you might be looking at upgrading your call center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking some key features that would improve your customer service experience. It could be that your needs have changed and you need more flexibility to increase or decrease with demand.

Before you make any move, read up and download our guide, which outlines six things you should consider to determine which decision is the right one for you.

Download the Guide

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Learn the critical differences between Cloud

and On-Premise systems.

Download the Guide and learn about some of the critical differences when it comes to:

  • Transition Time for the Contact Center.
  • Training and Support requirements for consideration.
  • Upgrades involved for both types of Contact Centers.
  • Hiring considerations for your Contact Center.
  • Back-Up Plans and Costs that you need to take account of.
“The reporting functionality, features, and usability differentiate this solution from anything currently available.”

Warren Reyburn, VP of Operations, Line Systems Inc.

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.