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Cut Costs, Not Profit

Customer service is no longer an afterthought — it’s essential to the success of any business. However, in the quest for more profits, some executives slash a few zeros from the customer service budget. This might reduce expenses in the short-term, but those savings will come at the cost of long-term profitability.

Resourceful contact center leaders know how to reduce costs today and boost profitability tomorrow.

Download the Whitepaper

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It's time to transform your

contact center into a profit powerhouse.

Download the Whitepaper and learn how to:

  • Make the connection between customer retention and long-term profitability.
  • Reveal the top business benefits of a great customer experience.
  • Justify the long-term financial value of enhanced customer care.
  • Focus on the areas that cut costs and boost profitability: like enhanced agent training and improved first-call resolution rates.
  • Measure beyond the restrictive performance metrics that hurt customer care and long-term profitability.
“The team at Telax has always been supportive and receptive to all of my unique requests. I appreciate the partnership we've developed over the years.”

Mick Robinson, Manager, Customer Experience, Best Buy Canada Ltd.

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.