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How Has Social Media Impacted Customer Service?

From sharing personal thoughts from the day to sharing pictures of delicious meals, it’s clear that social media become a popular choice for customers looking to connect with your company. But when looking at your social media, it’s important to remember that customers aren’t simply looking for a page to see your brand – they are looking to experience your brand.

Download our guide, for an overview on how social media has impacted the world of customer service, and how you can leverage it to build stronger customer relationships.

Download the Guide

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Leveraging Social Media

To Reach New Customer Service Heights.

Download the Guide and learn about:

  • The value social media can add when included in your customer service strategy.
  • Why social media should always be a two-way conversation.
  • How to manage expectations and minimize customer frustrations .
“We’re committed to maintaining industry-leading service standards, and to choosing the greenest ways to run our business. Using the Telax solution for our customer service teams allows us to achieve both.”

Denise Austin, President & CEO, ecobee

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.