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Avoid Multichannel Burnout

Behind every difficult call and missed goalpost is an even greater challenge: the risk of agent burnout. With the success of your multichannel call center resting on the shoulders of agents, it’s more important than ever to ensure that your agents have the right tools and processes in place to, not only prevent agent burnout, but empowered them to deliver the best customer service possible.

So how do you ensure a consistently superior level of customer care without sacrificing the well-being of your valued agents?

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Happy Agents

Equal Happy Customers.

Download the Whitepaper and learn how to:

  • Optimize your multi-channel strategy to ensure Agents deliver the strongest customer service possible.
  • Boost agent morale and avoid costly agent turnover.
  • Keep your agents performing optimally through attainable goals.
  • Prevent agent burnout by investing in the right training.
  • Empower your agents by setting smart benchmarks and goals based on hard data.
  • Choose the right tools that boost productivity and help Reps better manage multi-channel communication.
“At Bounce Energy in Texas, customer service is our top priority; we needed a vendor that could match our commitment to customer satisfaction. We’re glad we went with Telax!”

Katherine Hammond, Director of Operations, Bounce Energy

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.