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How Big Data Can Drastically Transform the Customer Experience

Big Data! Yes, it’s one of the dominant buzzwords in many industries today, and as such, it can be overwhelming to figure out exactly what it is, and how it can benefit your customer service experience.

Of course, with this plethora of data at your fingertips, you need to know what data is most useful, what types of reports to generate, and what type of information you need in order to make those critical decisions.

Download our guide, where we highlight the benefits as it relates to customer service and how it can help empower your team in delivering personalized customer experiences.

Download the Guide

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Transform the

Customer Experience

with Big Data.

Download the Guide and learn about:

  • The three main types of Big Data that exist and their differences.
  • The importance of taking a customer-centered approach when collecting and analyzing Big Data.
  • Establishing a framework for personalization to improve customer satisfaction.
“The team at Telax has always been supportive and receptive to all of my unique requests. I appreciate the partnership we've developed over the years.”

Mick Robinson, Manager, Customer Experience, Best Buy Canada Ltd.

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.