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Case Study

Finding Money in the Cloud.

How did a company that’s trusted for managing others’ wealth learn how to better manage their own? By taking their contact center to the cloud. Check out this short case study about a top investment firm that successfully increased their wealth by improving their contact center infrastructure.

Discover How Telax™ Helped One Leading Investment Firm:

  1. Integrate a fully redundant solution with disaster recovery plan
  2. Enhance contact center applications (e.g. IVR, WFM)
  3. Accommodate quickly for seasonal spikes in call volume
  4. Significantly lower technical and operational costs

Download the
Case Study

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Improve your
infrastructure and your
bottom line.

“We’re committed to maintaining industry-leading service standards, and to choosing the greenest ways to run our business. Using the Telax solution for our customer service teams allows us to achieve both.”
Denise Austin, President & CEO, ecobee
Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Telax Software at a Glance

Improve customer service. Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.

Get the insights you need. Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.

Avoid costly technical issues. Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

What insights will you uncover?

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