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Migrating from a Legacy Hardware System to the Cloud

Like most leading institutions, Simon Fraser University (SFU) wanted to provide the best possible service to all its callers and ensure an outstanding student experience. However, the university’s growth quickly outpaced the capabilities of its legacy phone system. SFU could no longer deliver a student experience that matched the university’s reputation.

Discover how SFU lowered IT costs, hardware costs, improved First Call Resolution, enhanced the student experience and improved agent training through analysis of call recordings and call trigger insights.

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Uplifting Student Experience 
Through Insights.

Discover How Telax™ Helped SFU:

  • Realize significant cost savings after moving to the cloud.
  • Gain access to robust metrics and reporting to quantify best cases and averages, call volume trends and more.
  • Gain valuable insights into why callers were reaching out, leading to an enhanced customer service.
“The caller experience at SFU has gone from 10 behind the curve to out in front.”

Patrick L., Director of Business & Policy Analysis, SFU

Telax delivers the only full-featured, powerful, and complete end-to-end cloud contact center that’s built right into the network.

The Software at a Glance

  • Improve customer service.

    Enhance customer care with features like callback, live monitoring, skill-based routing, call recording, messaging, queuing, voicemail, and more.
  • Get the insights you need.

    Near real-time information, reports, and dashboards provide total visibility and timely business intelligence.
  • Avoid costly technical issues.

    Unlike the competition, Telax’s software works with your telecommunications provider. You get carrier-grade calls, and your phone system won’t stop working when your internet goes down.

We’re Changing the Contact Center Game.

Talk to one of our representatives today and discover what an integrated cloud contact center can do for you.

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